SwipeOnLake

Pay Contactless with SwipeOnLake

SwipeOnLake is the new way to access and purchase ASF travel tickets for the City of Como.

From 15 April 2024 it is in fact possible to use your credit, debit, prepaid card, smartphone and wearables enabled for contactless payments to travel on the ASF Autolinee Como Urban Area service.

Now also for the destinations: Como - Bellagio and Como - Menaggio you can buy on board bus with your credit, debit, prepaid card, smartphone and contactless payment enabled wearables the flat fare tickets of € 4.30 for the C30 line and € 4.80 for the C10 line.

How does it work?

To travel with SwipeOnLake just tap your contactless card on the green validator (VPE) on board the vehicles in the city of Como.

The system will show a tap confirmation message and an acoustic signal. The device does not issue any paper receipt.

Please remember that in the event of a visual "red" signal from the validator, followed by an error message on the screen, the card is not validated by the system and therefore the passenger is without the travel ticket. Please note that the calculation and actual charging for the service takes place a few days after using the service.

The ticket purchased on board by the driver includes a surcharge, therefore the same Urban Area fare lasting 90 minutes. it's worth € 2.50

It is possible to pay for the ticket for those traveling with you, within 5 minutes. from the first tap you can pay for other tickets by tap on the green validator for each passenger accompanying you.

At each bus change, make a TAP on the green validator, at the end of the day (at midnight) the system calculates the best fare. If during the day you made 3 tap within 91 minutes between them, the daily Urban Area ticket of € 5.00 is charged.

Rates can be purchased by credit card

The contactless system applies the Urban Area single journey fare with a duration of 90 minutes. equal to €2.00.

If during the day, from the first tap until midnight, they are made with the same contactless card no. 3 taps 91 minutes apart. the system applies the best rate, charging €5.00. is equivalent to paying for a daily urban area ticket in Como.

The Urban Area Ticket allows on the day of use (until midnight) to make all trips in the Municipalities of: Como, Maslianico, Cernobbio, Casnate con Bernate, San Fermo della Battaglia, Senna Comasco, Navedano and Chiasso with the ASF vehicles of the urban service.

The contactless system applies the fare: Single Urban Area journey lasting 90 minutes. equal to €2.00.

If during the day, from the first tap until midnight, they are made with the same contactless card no. 3 taps 91 minutes apart. the system applies the best rate, charging €5.00. is equivalent to the payment of a daily Urban Area Ticket in Como.

The Urban Area Ticket allows on the day of use (until midnight) to make all trips in the Municipalities of: Como, Maslianico, Cernobbio, Casnate con Bernate, San Fermo della Battaglia, Senna Comasco, Navedano by public transport ASF of the urban service.

 

For purchase on the Interurban C10 Como-Menaggio and C30 Como-Bellagio lines:

With SwipeOnLake, all you need to do is to approach your contactless card (tap) on the green validator (VPE) on board the ASF Como Extraurban vehicles operating on the C10 and C30 lines. The system will show two purchase choices: one for a trip from Como-Bellagio (C30) in the amount of €4,30 and the second for a trip from Como-Menaggio (C10) in the amount of €4,80;

Select the trip you want to purchase with a tap on the LCD screen. The device does not issue any paper receipts.

Please note that if the validator's visual signal is "red," followed by an error message on the screen, the card is not validated by the system and therefore the passenger is without a ticket; in this case, the ticket purchased on board by the driver, incurs a surcharge of Euro 1,40. 

Please note that the actual calculation and charging of the service takes place a few days later than the use of the service.

You can pay for the ticket for those traveling with you, in the 5min. from the first tap you can pay for other tickets by doing the same procedure; Make a Tap with the Contactless Card and select with a Tap on the LCD screen the trip you want to buy.

A ticket purchased with a contactless card for the Como-Bellagio (C30) or Como-Menaggio (C10) routes is valid for the duration of the single trip 

 

FAQ EMV-ASF

Below are the most frequent requests on the ASF Como EMV system for on-board payment with contactless card:


SwipeOnLake is the new way to access and purchase ASF travel tickets for the City of Como.

From 24 April 2024 it is in fact possible to use your credit, debit, prepaid card, smartphone and wearables enabled to contactless payments to travel on the ASF Autolinee Como Urban Area service.

The system automatically applies the most advantageous fare based on the journeys made during the day.

  • o With all credit, debit and rechargeable contactless cards of the VISA, VPay, MasterCard and Maestro circuits bearing the contactless symbol  
  • Smartphones and wearables associated with the Visa and Mastercard circuits (ApplePay, Google Wallet and SamsungPay).

Yes. The system works with all devices where a payment card belonging to the enabled circuits has been digitised.

To travel with SwipeOnLake simply tap your contactless card on the green validator (VPE) on board the vehicles in the city of Como.

The system will display a message confirming the successful tap and an acoustic signal. The device does not issue a paper receipt. Please note that in the event of a "red" visual signal from the validator, followed by an error message on the screen, the card is not validated by the system and therefore the passenger is without a ticket.

Please note that the actual calculation and charging of the service takes place a few days after the service has been used. Please note that the ticket purchased on board by the driver is subject to a surcharge, therefore the same 90min. Urban Area fare is worth €2.50

With each transfer, we recommend validating the same contactless card or smartphone device and wearables on the green VPE validator with a tap. Your journey will be charged at the most favourable rate. Until the validity expires, a new ticket will not be charged.

No. For 'transit' transactions related to public transport, which are subject to strict and timely verification it is not necessary.

The purchase was successful if a green light appears after the tap. A red light indicates a failed tap.

You can try to present your card again, and if it is not accepted again, one of the cases listed in the next questions may exist.

  • the card does not belong to one of the authorised circuits
  • the card is black-listed (current account has insufficient balance, is blocked or other reasons)
  • the card has expired
  • the card belongs to one of the enabled circuits but is not contactless.

In such cases, we suggest you contact your bank, which can identify the cause of the problem.

Yes. Each card (or device) allows several people to travel at the same time, up to a maximum of 20 passengers.

From the first tap of the contactless card on the green validator, (VPE) for the next 5 min. each TAP of the same card on the VPE corresponds to the purchase of a ticket of the set/selected fare. In order to purchase tickets with the same card again, a further 5 min. must elapse until 10 min. the message "Card already Validated" is displayed.

When it has not been possible to charge the amount due to the card correctly (e.g. insufficient credit), the card is automatically black-listed by the system ("Denied Card List") and from that moment on cannot be used to access the transport system.

This condition is temporary: any unsuccessful debits can be regularised later by crediting the payment card account with the amount needed to cover the ticket expenditure, making the payment card available again for travel.

Black-listing is a condition that only concerns the use of the EMV system and should not be confused with blocking the card, which instead continues to be available for normal use.

The EMV contactless payment system is currently active on the Como Urban Service.

No, no registration is necessary. But we suggest that you profile yourself on SwipeOnLake.it and register your card: from your personal area you can check all charges (tickets purchased on board the bus) and payments associated with the debit reason: "ASF <payment id>".

The contactless system applies the 90-minute Urban Area One-way fare of €2.00.

During the day, from the first tap until midnight, if they are made with the same contactless card no. 3 tap 91 minutes apart. the system applies the best rate, charging €5.00. Corresponds to the payment of a daily urban area ticket in Como.

The Urban Area Ticket, worth 5.00€ on the day of validity, (until 12.00am) allows you to make all trips in the Municipalities of: Como, Maslianico, Cernobbio, Casnate con Bernate, San Fermo della Battaglia, Senna Comasco , Navedano and Chiasso with the ASF urban service vehicles.

No, no commissions. You only pay the fare for the journey.

The cost of the ticket(s) purchased by contactless card on board ASF buses is debited from the day after the day of travel. Depending on the banking circuit, it can happen that the charge is made even after three working days.

From your personal area on SwipeOnLake.co.uk Alternatively, you can see the charges on your card statement. You can recognise them by the reason for the movement "ASF <payment id>".

At the following link: www.swipeOnlake.it, you can access the ASF customer portal and view the individual travel tickets purchased with your contactless card and the corresponding payments.

This is a pre-authorisation provided by the banking circuit and independent of our system. Depending on the circuit, the amount is between 2 and 10 €. The circuit then debits the correct rate according to operations under its control (cancellation, reversal...).

If you have made the validation tap with your own card, simply show your card to the verification staff, who will use the last 4 digits or a tap of the payment card on the device provided to confirm the validation tap. If, on the other hand, the tap was made with a digitised card, it will be enough to show the application where the card was registered (digital wallet) to trace back the last 4 digits of the card.

The inspectors’ devices do not read or acquire personal and/or sensitive card and cardholder data. The inspectors’ devices maintain the anonymity of the card data.

No. Our readers are certified by the banks that enable their cards. Our system meets the security standards required for any contactless payment transaction.