Conditions of Carriage
Passengers are obliged to abide strictly by these rules, which are intended to guarantee the safety and smooth running of the service.
Boarding and alighting from buses
- Boarding and alighting from buses is only permitted at the authorised stops located along the routes.
- For stops that operate on request, the passenger must signal their intention to board or alight from the bus in good time. Those wishing to board must stand at the relevant stop, while those wishing to alight should use the stop buttons provided.
- Unless otherwise indicated, boarding is only permitted via the front door.
- Boarding will not be permitted if the overall maximum number of passengers specified in the vehicle registration documents has already been reached.
- Passengers must carry a valid ticket or a document proving that they are eligible for free bus travel, in accordance with current regulations.
- A one-way ticket can also be purchased on board the vehicle, subject to a surcharge where applicable.
- Passengers must validate their travel document as soon as they board the bus, using the appropriate validation methods for each document. If the ticket stamp machine is out of order or not working properly, passengers must notify the driver immediately and present their travel document for inspection.
- Passengers carrying passes or free travel cards must present their travel document to the driver at the time of boarding the bus.
- Passes are only valid in combination with an identification card, and the passenger must ensure that the card number is written on the pass.
- Travel documents must be kept intact and recognisable for the duration of their validity, and are valid as a receipt.
- Passengers must present their ticket for inspection whenever requested to do so by representatives of the Carrier, in uniform or plain clothes, who are carrying a valid identification document.
- Refunds can be obtained for unused tickets according to the methods set out by the Region and Awarding Public Bodies.
- Tickets bearing the passenger's name cannot be transferred; tickets not bearing the passenger's name cannot be transferred after the journey has begun.
- Children up to 110 cm can travel free of charge when accompanied by an adult with a travel document.
- Children travelling free of charge are not entitled to a seat and must sit on the adult's lap.
- Buggies and prams can be carried free of charge, provided that they are folded so as not to cause harm to other passengers or obstruct the aisle.
- Buggies can be carried free of charge provided that they are folded to take up less space.
- Buggies and prams can only be carried unfolded on buses with allocated wheelchair spaces, and must be parked in the designated area.
- Buggy brakes must be on for the duration of the journey, and the passenger must keep hold of it at all times to prevent it from moving or falling if the bus brakes suddenly.
- Each passenger with a travel document is entitled to bring a small dog wearing a lead and muzzle on board, or another pet provided that it is carried in a specific cage and that a ticket is purchased at the standard rate.
- The animal must be kept on a lead, in the accompanying passenger's arms or close by them (never on a seat) for the duration of the journey, to avoid obstructing the platform, aisle or doors, and must not cause a disturbance to other passengers. In the event of a disturbance, the animal will be removed from the bus and the passenger will not be entitled to a refund for the tickets.
- The accompanying passenger must prevent the animal from climbing onto the seats, soiling or damaging the vehicle or causing harm to passengers. Passengers who fail to do so will be liable for compensation for any damage. The carrier may refuse to carry animals, except guide dogs, if the bus is busy.
- Guide dogs for the visually impaired may travel free of charge, unless the visually impaired person is accompanied by a companion who is eligible for free travel.
- Each passenger is entitled to carry one piece of luggage free of charge, provided that it does not exceed 50x30x25 cm. Tickets must be purchased at the standard rate for each additional piece of luggage and for luggage that exceeds the above dimensions.
- Bicycles cannot be carried.
- The company is liable for loss and damage to passengers' luggage that occurs for reasons attributable to the carrier; in any case, compensation for damage shall not exceed the limits provided for by art. 2 of Italian Law no. 450 of 22 August 1985.
- Passengers who do not place their luggage, packages or parcels in the dedicated luggage compartment are responsible for their safekeeping and for any damage that they may cause to property and/or persons. Luggage must be stowed in such a way as to avoid causing an obstruction to other passengers or a risk to their safety.
- Luggage containing hazardous or harmful goods or flammable material cannot be carried.
Duties of the passenger
In accordance with the aforementioned Italian Decree of 30 December 1998, persons travelling must abide by the following rules:
- do not board a vehicle without a valid ticket;
- do not occupy more than one seat, and only occupy seats reserved for disabled persons if eligible to do so;
- do not damage or soil vehicles and infrastructure;
- obey the smoking ban;
- do not board in a state of intoxication or under the influence of drugs or other similar substances;
- do not behave a way that disturbs other people;
- when carrying property and/or animals, abide by the restrictions/instructions set out by the Company;
- do not throw objects out the window;
- do not use the alarm buttons or any other emergency devices except in the event of serious and imminent danger;
- do not engage in sales or advertising activities without prior consent from the carrier;
- follow all safety rules and procedures carefully;
- comply fully with all instructions and regulations provided by the carrier and any requests made by operators (drivers and/or inspectors);
- abide by the established rules – and norms of good behaviour – when using the vehicles and infrastructure, making sure not to jeopardise the safety of the journey or service level for oneself or other passengers.
Passenger safety regulations
Buses are authorised to carry a certain number of passengers, some seated and some standing.
Passengers are required to abide by the following rules, intended to ensure their safety and security:
- occupy a seat where available and remain seated for the duration of the journey until the vehicle comes to a stop. If the seat has a seatbelt, the passenger is required to wear it.
- Only stand for the portions of the journey where no seats are available, and use the handles, supports and rails provided.
- Passengers must oversee the security and safety of persons, animals and property in their care.
- The carrier accepts no responsibility for accidents suffered by passengers who do not abide by the above rules.
- Passengers must comply with all other warnings and instructions issued by company personnel to ensure the safety and smooth running of the service.
- Obligation to provide identification details
- Passengers are obliged to provide proof of their identity to inspection personnel, in uniform or plain clothes, carrying valid identification documents.
- On-duty inspectors are covered by regulations, including criminal law provisions, intended to protect public officials and public service personnel.
Timetables and connections
Changes may be made to the published timetables for service requirement purposes or due to unforeseeable circumstances or force majeure.
The carrier accepts no responsibility for consequences arising from delays, missed connections or any other event over which it has no control.