Reports and Complaints
To help us handle your problem in the best way possible, we ask that you select the form that best describes your situation. If you do not select the right form, we cannot guarantee a timely and appropriate response.
Service irregularities
If you have experienced disruptions such as delays, cancellations, or missed stops, please select this form.
Driving staff
If you have had problems with the behavior or attitude of the driving staff, please fill out this form.
Inappropriate bus
If the vehicle was not in good condition, such as due to cleaning or maintenance problems, report the problem here.
Communication to users
If you feel there has been a lack of communication or unclear information, select this form.
Ticket office staff
If you have experienced inconveniences with ticket office staff, such as difficulties in purchasing tickets, this is the right form.
Lost propierty
If you lost an item on board the vehicle or at the station, report the loss here.
Refund request
If you are entitled to a refund for a service disruption or problem with the service, please fill out this form.
Titles and rates
If you have encountered problems with tickets (e.g., invalid tickets, difficulty in purchasing), report the problem here.
Minutes
If you have received a report from inspection personnel, select this form to dispute it or make a request.
Website
If you have found errors or problems browsing our website, please fill out this form to report them to us.
Warning
To enable us to better handle your report, we ask that you fill out the form in its entirety carefully. Be sure to provide all the information requested and to describe the problem clearly and in detail. In particular, remember to correctly state your contact information and the type of disservice you are experiencing.
Incomplete or inaccurate forms could slow down the response process.
Thank you for your cooperation!